Warranty Policy

This Warranty Policy applies to all products purchased from Homelves Furniture Trading LLC (“Homelves”, “we”, “our”, “us”). It outlines the terms, coverage, and limitations of warranties offered on our furniture and home products.

1. Warranty Coverage

We provide a limited warranty against manufacturing defects in materials and workmanship under normal residential use.

Warranty coverage includes:

  • Structural defects (frame, joints, base structure)
  • Manufacturing faults in materials
  • Mechanism defects (if applicable, e.g., recliners, drawers)

2. Warranty Period

Warranty periods vary depending on product category:

  • Sofas, Beds, Storage & Large Furniture: 2 years (structure/mechanism)
  • Chairs, Tables & Small Furniture: 1 year
  • Decor, Soft Furnishings & Household Items: No warranty

The warranty period starts from the date of delivery.

3. What is Covered

This warranty covers:

  • Breakage or failure due to manufacturing defects
  • Structural instability not caused by misuse
  • Faulty mechanisms under normal usage

If a defect is confirmed, we will:

  • Repair the product, or
  • Replace the defective part/product, or
  • Offer an alternative solution at our discretion

4. What is NOT Covered

The warranty does not cover:

Normal Wear & Tear

  • Fabric fading, pilling, or wrinkles
  • Cushion softening over time
  • Minor cracks or natural wood movement

Misuse or Damage

  • Improper use, negligence, or accidents
  • Exposure to water, sunlight, humidity, or heat
  • Scratches, dents, stains, or burns
  • Overloading beyond recommended capacity

Improper Handling

  • Damage during self-assembly or relocation
  • Modifications or repairs by third parties

Commercial Use

  • Products used for commercial, rental, or office purposes (unless specified)

5. Upholstery & Fabric Disclaimer

  • Variations in color, texture, and grain are natural and not defects
  • Fabric fading due to sunlight or cleaning chemicals is not covered
  • Leather may develop natural creases over time

6. Mattress Warranty (If Applicable)

  • Covered only for manufacturing defects (e.g., sagging beyond tolerance)
  • Does not cover:
    1. Comfort preference changes
    2. Improper support (wrong base/bed frame)
    3. Stains or hygiene-related issues

7. Warranty Claim Process

To request a warranty claim:

    1. Order number / invoice copy
    2. Clear photos/videos of the issue
    3. Description of the defect
  • Our team will:
    1. Review the claim
    2. Arrange inspection if required
    3. Confirm resolution (repair/replacement)

8. Inspection & Service

  • Warranty claims may require inspection by our team
  • Service/repair timelines depend on product type and parts availability
  • Replacement items may vary slightly in color or finish due to batch differences

9. Transportation & Service Charges

  • Within warranty: repair/replacement is generally free for manufacturing defects
  • Outside warranty or non-covered cases:
    1. Service/transport fees may apply
  • Customer is responsible for access (e.g., elevators, staircases)

10. Limitations of Warranty

  • Warranty is valid only for the original purchaser
  • Warranty is non-transferable
  • Liability is limited to repair or replacement only
  • No refunds will be issued under warranty unless required by law

11. Care & Maintenance Responsibility

To maintain warranty validity, customers must:

  • Follow care instructions provided with the product
  • Avoid exposure to extreme environmental conditions
  • Use products for intended residential purposes only

12. Governing Law

This Warranty Policy is governed by the laws of the United Arab Emirates.

13. Contact Us